As I noted at the end of the last post about our TuneCore troubles, TuneCore puts a great deal of effort into scouring the web to see where they might have customer service or other reputation issues.
That point was proven when, within 14 hours of me posting this critique, I received a personal email from one of TuneCore’s founders, Peter Wells, apologizing for our bad experience with his company.
I appreciate Peter taking responsibility, offering his apology and committing to get it fixed (though I’m still disappointed that it took making our complaints searchable on the web for them to react. That’s kind of like a politician introducing legislation after something bad happens.)
So far, “Confluence” still is not up on iTunes USA – but it’s only been around 30 hours since Peter emailed.
We’ll keep this blog updated with news on how things work out….