Along with the release of “Confluence” on CD in late January, we were really excited to also be releasing our entire catalog on iTunes and other online stores for the first time.
To get the new album, as well as our first album, “A Bygone Era”, and our demo, “True Position”, online, we decided to use an online vendor called TuneCore.
We uploaded all the necessary files and paid them up-front back on January 9, 2009, with an agreement to get the music up on iTunes USA, iTunes Canada, Amazon.com, Napster.com and Rhapsody.com.
TuneCore‘s website says that it takes 4-6 weeks for the music to go live. That’s awhile to process but understandable enough.
We were happily surprised to see our disography go live within a few days. Almost.
The one thing that hasn’t gone live is “Confluence” on iTunes USA. The most important album for us on the most popular online download site.
Since TuneCore did say it would take 4-6 weeks, we gave them the benefit of the doubt and waited until their drop deadline of February 21. Still nothing.
So we emailed them. Within 48 hours, they responded and said they’d look into it and get back to us. But then we heard……..nothing.
A week later we emailed again. They didn’t even bother responding this time.
Another week later. No response again.
So here we sit two months after they happily took our money – and the new album isn’t up on iTunes and TuneCore don’t respond to customer support requests.
Our advice to all musicians out there looking to get your music online: Don’t use TuneCore.
(One other sidenote: TuneCore seems to do well trolling the web to get on message boards that are asking about their services to make sure they look good. I just wish they put as much effort into actually serving paying customers….)